Terms of Service

These Terms govern your use of the WDD (وِدّ) app and website, operated by AppexAI. By placing an order or using WDD, you agree to these Terms.

1. Your account

You sign in with your phone number. Keep your account secure and provide accurate information. You are responsible for activity on your account.

2. Orders

An order is an offer to buy. The order is confirmed once we accept it. We may decline or cancel an order — for example if an item is out of stock, a price was listed in error, or delivery is outside our coverage area.

3. Prices & payment

Prices are shown in Israeli Shekels (₪) and include applicable taxes unless stated otherwise. We accept cash on delivery, card, and Apple Pay. Delivery fees are shown before you confirm.

4. Delivery

We deliver to covered areas at the time you select. Please make sure someone is available at the address to receive the gift. Delivery times are estimates and may be affected by traffic, weather, or checkpoints.

5. Substitutions

Flowers are seasonal and natural. If a specific flower or item is unavailable, we may substitute it with one of equal or greater value and similar style, to deliver on time.

6. Cancellations, returns & refunds

Because flowers, cakes, and food items are perishable and often personalized, they cannot generally be returned. You may cancel before we begin preparing your order. If an item arrives damaged or incorrect, contact us within 24 hours with a photo and we will replace it or refund you. Refunds are issued to the original payment method.

7. Gift messages & content

You are responsible for the gift messages and content you submit, including the text you ask us to write on a cake you personalize and the photo you add to it. Do not submit unlawful, offensive, or infringing content.

8. Friends and contact between users

Friends lets you add people you know on WDD and share your occasions with them. By using it, you agree to the following:

Add only people you know, and send your invite link yourself, only to people who want it. Do not use Friends to harass anyone, to send unwanted messages, or to impersonate someone else.
Your first name and avatar are shown to your friends and to anyone you send a request or a link to. Your name must not be offensive, misleading, or someone else's.
There is no tolerance for objectionable content or abusive users. You can block or report any user at any time from their page or their request, and the WDD team reviews reports within 24 hours. We may suspend Friends for an account that breaks these Terms, temporarily or permanently, or take any other appropriate action.
You decide what is shared with each friend, and you can change it or remove a friend at any time. What your friends can and cannot see is explained in our Privacy Policy.
To report abuse or any problem, email support@wdd.ps or message us on WhatsApp at +970 594 119 660.

9. Gift groups and chat (Invites)

Invites lets you start a group for an occasion's gift, invite your friends on WDD to it, chat, and suggest gifts and vote on them. Section 8 applies to it, and so does the following:

Zero tolerance — there is no tolerance for objectionable content or abusive users in groups. Before you first use the chat we ask you to accept its rules; you cannot start or join a group, write, suggest or vote without accepting them.
What is not allowed — do not write or post in any group, or use as a group's or an occasion's name: insults or swearing; harassment, unwanted messages or bullying; sexual or obscene content; hate or discrimination based on religion, origin, sex or anything else; threats, or encouraging violence or self-harm; spam, advertising or scams; impersonating someone else; sharing someone else's personal information, such as their phone number or address, without their permission; or anything unlawful or that infringes the rights of others.
Checking, reporting and blocking — we check messages, group names and occasion titles before they are sent, and anything with words that are not allowed is not sent; this does not lift your responsibility for what you write. At any time, from inside a group, you can report any message, member or the group itself, and block any member. The WDD team reviews every report within 24 hours, and a message reported by two members is hidden until we have reviewed it.
What we may do — if these Terms are broken, the WDD team may, without notice, remove any message from a group, close any group, suspend Invites and Friends for the account, temporarily or permanently, or take any other appropriate action. When an account is suspended permanently, we may also close the groups it started.
Invitations and membership — invite only your friends on WDD. Nobody becomes a member unless they accept the invitation themselves; any member other than the person who started the group can leave it at any time, and the person who started it can remove a member, or cancel the group unless its gift has been ordered.
Ordering and payment — only the person who started the group orders the winning gift and pays for it, through the app's usual checkout, and sections 2 to 6 apply to that order. Invites does not split the price between members or collect money from them; any arrangement between members is made outside WDD and is their own responsibility.
To report abuse or any problem, email support@wdd.ps or message us on WhatsApp at +970 594 119 660.

10. Intellectual property

All content in the WDD app and website — including designs, images, and the WDD name and logo — belongs to AppexAI and may not be used without permission.

11. Acceptable use

Do not misuse the service, attempt to disrupt it, or use it for any unlawful purpose.

12. Liability

To the extent permitted by law, WDD is not liable for indirect or consequential losses. Our total liability for any order is limited to the amount you paid for it.

13. Governing law

These Terms are governed by the laws applicable in Palestine.

14. Changes

We may update these Terms. Continued use after changes means you accept the updated Terms.

15. Contact

Questions? Email support@wdd.ps or message us on WhatsApp.

6. Cancellations, returns & refunds

8. Friends and contact between users

Friends lets you add people you know on WDD and share your occasions with them. By using it, you agree to the following:

Add only people you know, and send your invite link yourself, only to people who want it. Do not use Friends to harass anyone, to send unwanted messages, or to impersonate someone else.

Your first name and avatar are shown to your friends and to anyone you send a request or a link to. Your name must not be offensive, misleading, or someone else's.

There is no tolerance for objectionable content or abusive users. You can block or report any user at any time from their page or their request, and the WDD team reviews reports within 24 hours. We may suspend Friends for an account that breaks these Terms, temporarily or permanently, or take any other appropriate action.

You decide what is shared with each friend, and you can change it or remove a friend at any time. What your friends can and cannot see is explained in our Privacy Policy.

To report abuse or any problem, email support@wdd.ps or message us on WhatsApp at +970 594 119 660.

9. Gift groups and chat (Invites)

Invites lets you start a group for an occasion's gift, invite your friends on WDD to it, chat, and suggest gifts and vote on them. Section 8 applies to it, and so does the following:

Zero tolerance — there is no tolerance for objectionable content or abusive users in groups. Before you first use the chat we ask you to accept its rules; you cannot start or join a group, write, suggest or vote without accepting them.

What is not allowed — do not write or post in any group, or use as a group's or an occasion's name: insults or swearing; harassment, unwanted messages or bullying; sexual or obscene content; hate or discrimination based on religion, origin, sex or anything else; threats, or encouraging violence or self-harm; spam, advertising or scams; impersonating someone else; sharing someone else's personal information, such as their phone number or address, without their permission; or anything unlawful or that infringes the rights of others.

Checking, reporting and blocking — we check messages, group names and occasion titles before they are sent, and anything with words that are not allowed is not sent; this does not lift your responsibility for what you write. At any time, from inside a group, you can report any message, member or the group itself, and block any member. The WDD team reviews every report within 24 hours, and a message reported by two members is hidden until we have reviewed it.

What we may do — if these Terms are broken, the WDD team may, without notice, remove any message from a group, close any group, suspend Invites and Friends for the account, temporarily or permanently, or take any other appropriate action. When an account is suspended permanently, we may also close the groups it started.

Invitations and membership — invite only your friends on WDD. Nobody becomes a member unless they accept the invitation themselves; any member other than the person who started the group can leave it at any time, and the person who started it can remove a member, or cancel the group unless its gift has been ordered.

Ordering and payment — only the person who started the group orders the winning gift and pays for it, through the app's usual checkout, and sections 2 to 6 apply to that order. Invites does not split the price between members or collect money from them; any arrangement between members is made outside WDD and is their own responsibility.

To report abuse or any problem, email support@wdd.ps or message us on WhatsApp at +970 594 119 660.